e4e Business Solutions India Pvt. Ltd.

Job Posted On : 2010-04-15 Technical Support Engineer Job Position : e4e Business Solutions recruits Engineer Experience : 0-1 years Qualification : B.Tech,B.E,MCA,M.Sc,M.Tech Job Location : Bangalore Job Description : e4e is an IT Enabled Services and Business Process Outsourcing Company, with an enviable client list of reputed G2000 companies. We bring deep domain and contextual expertise in 3 areas, providing solutions in Managed Services (Technical Support & Remote Infrastructure Management Services), Healthcare Business Services and Interactive Entertainment (Games Testing & Localization). Our Services deliver measurable results for companies looking to achieve a dramatic increase in sales conversions, significant cost reductions, improvement in CSAT scores without compromising on the end customer experience Familiarity with most common Internet browsers Ability to relate to callers and provide resolution to customer service/sales calls Excellent oral and written communication skills Strong interpersonal skills, ability to establish and maintain effective working relationships Ability to handle stressful situations and bond professionally with frustrated customers Experience operating a thermostat and humidifier as an end user Aptitude to understand extensive training related to electricity, wiring, HVAC and related topics, which may include past experience or education in these areas Ability to use Windows OS desktop computer systems and office applications, and navigate between applications Answer inbound calls from end users, assess customer’s support need and handle/route accordingly, using documented procedures and available tools Use troubleshooting guidelines and techniques to identify solutions resulting in first-call resolution Manage customer expectations and escalation of issues that are beyond the scope of support Log customer calls accurately and efficiently Remain knowledgeable of ’s product line, service offerings, and requirements Identify and provide input on knowledge base articles and/or unique or recurring customer problems Address: e4e Business Solutions India Pvt. Ltd. Maruthi Chambers (3rd Floor),No. 17/9C, 17/4C Rupena Agrahara, Hosur Road BANGALORE,Karnataka,India 560068 Send your resume : careers_india@e4e.com